Hotel Duval is currently seeking a qualified candidate to serve as the on-property Reservations Manager.

Job duties: Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

*****************************************************************************************

Hotel Duval has a very distinct culture which requires our associates to provide the very best in attentive, personalized guest service. This culture is supported by an operating philosophy that ensures all associates are highly trained in service delivery. The associate experience is built on a team environment, which is stressed and reinforced during the candidate selection process. Associates recognize their independence through empowerment, yet understand that both personal and team goals are accomplished through mutual support.

Our mission is to “exist to provide a hospitality oasis in a sea of the mundane.” To that end, our associates are called upon to bring a sense of style and panache, uphold a passion for excellence, provide an exceptional experience every time, build loyalty, produce tangible profits and finally to leave each and every guest wanting more.

Please return applications via web, email or fax only. We arrange interviews with prospective candidates by appointment.

Hotel Duval is an equal opportunity employer and all applicants must submit to a drug screening and background check prior to hire.

For more information, contact:
Lameka Pena
Controller
Hotel Duval
hresources@hotelduval.com

Employment Application